![]() So for all your IT support, services and solutions, contact BAU IT today. Your services and support needs are met within your budget and your timetableīAU IT can boost your business on so many levels.Your employees understand their IT equipment, use it more proficiently and can discuss any issues.Your business achieves maximum return from your IT investment by becoming more efficient, more professional and less time-consuming.Your technology is not a point of frustration for you or your staff.Manage change and maintenance requests with a Sentis consultant. Then we can create a personalised and comprehensive action plan to ensure that: Business as usual support covers the requests made as part of ongoing business operations. How does it work? By discovering precisely what you expect and need from your current IT system. Business as usual (BAU) support Timely legal compliance Risk mitigation Cost certainty Access to specialist advice Diversity of skills Commerciality. Home IT services … and that’s just to name a few.Our IT service experience covers many sectors, including: That’s where Business As Usual IT comes in.įrom Cloud Services to VoIP, Data Networking to Web and Email Hosting, general IT Support to Pbx Servers and much more, our technical expertise, professional integrity and bespoke IT services are core qualities that we apply to your IT needs. said when things are continuing as they always do, despite a difficult situation 2. Visibility is important, and if the BAU work is impacting your project work, it would be more difficult to make that visible if the work was being tracked in two separate tools.In the ultra-competitive small business sector, your technology must operate at the highest level. Regardless of the solution, I would advocate for using a single tool. There still may need to be some cases that are critical, but consider software development teams that are maintaining a system in production - these production fires that preempt planned work should be the exception and not the norm. That is - regardless of when the BAU work comes in, the majority of it does not need to preempt planned Sprint work. ![]() One possible area where you may be able to apply Scrum is if your service level expectations for BAU work is greater than your Sprint cadence. You can choose to have activities, such as review of delivered work and retrospectives to improve the process, on a regular cadence or done just-in-time. A continuous flow of delivery of value based on urgency and priority with just-in-time planning of work seems to be a better fit. Low amounts of unplanned BAU work means that you end up pulling more work anyway, while high amounts of unplanned and urgent BAU work means that you can't finish your plan. In cases where much of the work is BAU work that appears suddenly, you don't have the advantages of being able to plan a Sprint cadence and regularly deliver a set of value-adding work at the end. My initial thought is that Scrum is not appropriate for this situation, and something like Kanban is more appropriate. In addition, it's easier to measure how much time was lost to those tasks, compared to giving them to different people and having to come up with a number afterwards. But at least the interruptions got contained and the rest of the team could focus on the sprint at hand. They might not produce anything towards the goal of this sprint. Their work will probably be interrupted constantly. If random requests will pop up in random frequencies and random quality, you need someone to answer the red bat-phone when it rings.ĭecide on a single person per sprint who will handle all those requests. BAU is our de facto mission to help small and medium sized businesses stay safe from the cyber attacks. From home systems to all your business IT requirements, we'll help you achieve the most from your technology, improve efficiency and. The BAU should not be considered a prediction, but rather a modeling tool used to help UMA understand the likely implications of each proposed Solution and. ![]() We serve the IT needs of small to medium-sized businesses from Brisbane to the Tweed. Questions or difficulties are not known yet, but will arise as soon as they start working. Business As Usual IT provides highest quality IT services, support and solutions to keep your business running and growing. ![]() Example:Īfter the rollout of the new library, the sister team will need help implementing it in their own product. If the work is predictable, make a story of it, estimate it and put it into the sprint. There is a scheduled fire alarm drill for all personal in the building this sprint. Every developer has to fill out their timesheets. Example:Įvery developer in the team has a one-hour one-on-one meeting with heir line manager during each sprint. If the work is very evenly distributed, just subtract it from the capacity beforehand. ![]() I have seen three variants depending on the nature of interrupting tasks: ![]()
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